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The Rydal Academy

The Rydal Academy

Complaints

We take pride in that school receives very few complaints.  When concerns are raised they are dealt with openly, immediately and efficiently.

Depending on the nature of concerns normal procedure is that we ask parents to talk to teachers first, then to a member of the Senior Leadership Team, then in the third instance to the Headteacher or Deputy Headteacher.  In the event of major concerns the Headteacher should be informed straightaway, either verbally or in writing.

The above procedure does not take away the parents right to contact the Chair of Governors or the Local Authority who will then refer any complaint back to the Headteacher

* See Complaints Procedure Statement